Care Navigator / Receptionist - (Long Melford & Lavenham)
We are looking for a Care Navigator / Receptionist to join our team based at Unity Healthcare, Haverhill.
What is the role?
- Handle enquiries from patients and carers in relation to appointments with the practice clinical
team.
- Proactively manage available appointments with practice staff on a day-to-day basis, ensuring
that clinical time is preserved and protected and that patients with the most urgent needs are
prioritised.
- Offer advice to patients and carers, in order to manage healthcare needs through a problem solving approach; e.g. directing to the appropriate clinician, signposting to appropriate services (e.g. equipment and adaptations which meet peoples’ needs and reduce risk where possible), connecting people with the appropriate support services in the community (e.g. pharmacies or voluntary services)
- See full job description for further information.
You’ll join our practice, Unity Healthcare based in Haverhill which is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
- You will succeed in this role if you are able to work in a busy, ever-changing environment.
- You will be suitable for this position if you are able to establish good working relationships, with clear communication channels.
- It would be advantage if you have previous experience of dealing with customers or patients via telephone or email.
Contract type:
Permanent Part time
- Monday 08:00-18:30, Wednesday and Thursday 13:00-18:30
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Laura Lyons – Service Manager on lauralyons@nhs.net