Are you looking for a new role?
We are looking to expand our team of Base Appointment Bookers within our Out of Hours Service in Suffolk.
What’s the role?
You’ll be based at Riverside Clinic in Ipswich within our Control Room.
The Base Appointment Booker’s role is to help ensure the service runs smoothly and efficiently by managing the patients by booking appointments and assisting the shift Coordinator.
- You will help ensure that patients are seen efficiently either at one of our Out of hours bases.
- You’ll work with a supportive team, consisting of base appointment bookers who are responsible for making the appointments for the patients, a Clinical Shift Lead, who supports the control room from a clinical perspective and a Shift Co-Ordinator that oversees the shifts and manages the home visits.
- You’ll also help balance the workload of our clinicians on shift, helping identify suitable times to take breaks.
The face-to-face Out of Hours Service is run by Suffolk GP Federation CIC, a not-for-profit community interest company.
Is it for me?
We will make sure you are fully inducted and trained. It’s important to us that you feel safe and supported in your role.
• You’d be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient-focused service and have good problem-solving skills
• You’ll need good communication skills and a caring and empathetic nature
• It’s important that you can work well as part of a team as well as independently and have the ability to remain calm under pressure
Contract type
We currently offer bank contracts where you can pick up shifts in advance to fit around your commitments. Regular shifts can be considered in the future.
The shift times are as follows;
• Week days: 18:15 – 23:59 and 00:00 - 08:00
• Weekends: 08:00-12:00, 12:00-16:00,16:00-20:00, 20:00-23:59, 00:00-08:00
Training for other roles within the service is also an option. Roles such as Driver & Receptionist, both cover the out of hours periods with varying shift times.
What we can offer you:
• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance
• Innovative teams who strive for forward-thinking, with a voice that is heard
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first-class equipment and ‘no wait’ responses
• A commitment to personal development, training and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street
Interested? Have questions? Just wondering? Get in touch with our Operations Manager: rebecca.searle@suffolkfed.org.uk - we’d love to hear from you.