We are looking for an experienced administrator to join our Lung Cancer Screening team. The post holder will have responsibility for inviting patients to their initial assessment, completing Lung Cancer Screening where trained to do so and completing general administrative duties. The primary focus of the role is to support the patient journey from invite to onward referral in line with the service operating procedure. The administration teams must hold the patient at the heart of their work, striving to go above and beyond when assisting them.
What is the role?
- To be responsible for all aspects of administration across the Lung Cancer Screening service, working to deliver an effective and efficient service for our patients, across Suffolk.
- To actively support in managing the day-to-day operations of the service, as required by the Operations and/or Service Manager.
- Organising and planning Lung Cancer Screening clinics taking into consideration individuals working patterns, sickness, and annual leave.
- Sending invites regularly in line with the volumes of patients expected as part of the contract.
- Ensuring patients that require referral are added the nurses’ clinic for review and processing.
- Responding to patient queries both via phone and email.
- Having a firm understanding of all administrative and booking processes so they can support any gaps within the team as necessary.
- To manage patients eligible for Lung Cancer Screening across Suffolk.
- To work within the policies and procedures that govern specific areas of work carried out by the NHS Health Check Team.
- To ensure the effective management of appointments alerting your line manager to any issues.
- To support the rostering of clinics, ensuring they are staffed and set up correctly on the systems.
- To be confident in discussing the service with and answering questions from patients, practices and partner organisations.
You will join our Public Health & Diagnostics Department which includes several community-based services. There may be opportunities to support across other services within the department. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
The Public Health & Diagnostics team work to bring proactive and preventative health care to the Suffolk community. Interested in wellbeing and preventative approaches to health? You’ll fit right in and feel a sense of fulfilment supporting the community as part of our forward thinking team.
Contract type:
Permanent – Full Time
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Emma.Harold@suffolkfed.org.uk