An exciting opportunity has arisen for an enthusiastic and ambitious individual to contribute to the leadership of Suffolk GP Federation’s Community Ultrasound service across East Suffolk. We are looking for an Operations Manager to join this established community service, providing strong leadership and direction as we continue to increase the accessibility of ultrasound appointments for the region. The role will offer flexibility as the post holder blends site based and remote working, travelling around East Suffolk as the service demands.
What is the Role?
· Lead the operational heartbeat of our Community Ultrasound Service across Suffolk, ensuring every administrative touchpoint delivers a high-quality, patient-focused experience.
· Shape the clinic schedule by coordinating ultrasound appointments around staff availability, leave, and service demands—keeping the service running smoothly and efficiently.
· Be the go-to leader for our two Administration Teams, taking ownership of HR tasks and fostering a supportive, high-performing environment.
· Represent the service with confidence, responding compassionately to patient enquiries and complaints, and acting as a trusted contact for GP practices and partner organisations.
· Support strategic decision-making by preparing reports and insights for commissioners, working closely with the Service Manager to showcase service performance and value.
You will join our Community Ultrasound service. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Who are we looking for?
We’re seeking someone with a passion for operational excellence and a commitment to patient-centred care. You’ll be confident managing teams, juggling priorities, and solving problems with a calm and proactive approach. Experience in healthcare operations, particularly with systems like SystmOne, is desirable—but above all, we’re looking for someone who thrives in a fast-paced environment and is ready to make a meaningful impact.
What will you bring?
· Strong organisational and leadership skills
· A collaborative mindset and excellent communication abilities
· Confidence using IT systems and interpreting data
· A flexible approach to working across sites and remotely
· A commitment to continuous improvement and service quality
Why join us?
At Suffolk GP Federation, you’ll be part of a values-driven organisation that puts people first—both patients and staff. We offer:
· A supportive and inclusive team culture
· Opportunities for professional development and career progression
· Flexible working arrangements to support work-life balance
· The chance to contribute to innovative, community-based healthcare
If you’re ready to take the next step in your career and help shape the future of community ultrasound services in Suffolk, we’d love to hear from you. Apply now and be part of a team that is making a real difference.