Receptionist
We are looking for a receptionist to join our Minor Injuries Clinic in Felixstowe.
What is the role?
- You’ll work on the front reception desk, being the first point of contact for patients and visitors.
- You’ll be booking, amending, and cancelling appointments on SystmOne as necessary.
- You’ll be supporting the day-to-day efficient running of the service, dealing with patient requests and questions via face-to-face contact, email and phone calls.
You’ll join our Minor Injury Clinic, which is delivered by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
- If you’ve worked within a healthcare setting before, this would be an advantage to your application but is not essential.
- You’ll need to be a good communicator, and able to provide a positive front desk service to all patients and visitors.
- You’ll need to have good IT skills, and be able to pick up new systems with supportive training.
Contract type:
This is a permanent contract, Tuesday 4-8pm, Thursday 4-8pm, Friday 4-8pm, alternate Saturdays 4-8pm
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Clinical Lead – Samantha Cloud on Samantha.cloud1@nhs.net