Member Services Programme Manager
We are looking for a Member Services Programme Manager to lead the delivery of digital and transformation programmes that directly support our member practices, PCNs and partners across Suffolk.
What is the role?
- Lead the design and delivery of complex, multi-strand transformation and digital programmes supporting Member Services, Unity Healthcare and PCNs/Practices
- Manage a portfolio of projects, ensuring delivery to agreed timescales, quality standards and budgets
- Translate organisational, system and national priorities into practical, scalable programme plans
- Build strong relationships with Federation teams, practices, PCNs and system partners, acting as a trusted adviser on digital and transformation delivery
- Provide programme assurance, including reporting, risk management and governance across a diverse and evolving portfolio
You’ll join our Member Services Team, working closely with senior leaders across the Federation and wider system. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. A key way we do this is by delivering a portfolio of NHS services across Suffolk including Podiatry and Ultrasound, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted. There will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
You are most suited to the role if:
- You are an experienced programme or project leader, ideally within healthcare or the public sector
- You are confident managing complex programmes and multiple stakeholders across organisational boundaries
- You can translate strategy into delivery, turning priorities into clear, actionable plans
- You are highly organised, with strong governance, risk management and reporting skills
- You are a collaborative leader who can build relationships, influence others and support teams to deliver
Contract type:
Full-time, permanent (37.5 hours per week, predominantly Monday – Friday)
Primary location: Walton, Suffolk (with system-wide working)
Salary: £57,528 - £60,417
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance
- Innovative teams who strive in forward thinking, with a voice that is heard
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with…
Aimee Longfoot, aimee.longfoot@suffolkfed.org.uk