What is the role?
As an Administrator within the ME/CFS & Long COVID Service, you will play a vital role in ensuring patients receive a professional, efficient and compassionate service. Working as part of a supportive administration team, you will coordinate referrals, appointments and patient communications while providing high-quality administrative support to the wider multidisciplinary team.
Key responsibilities include:
- Managing patient referrals, appointments and clinical waiting lists using SystmOne.
- Providing professional telephone and email support to patients, GPs and healthcare professionals.
- Preparing clinics and ensuring clinicians have the information required to deliver safe and effective care.
- Processing clinical correspondence and maintaining accurate patient records.
- Supporting the administration of multidisciplinary team meetings and service activities.
- Working closely with clinicians to ensure patient pathways are managed efficiently.
- Contributing to the continuous improvement of administrative processes and patient experience.
You'll join our ME/CFS & Long COVID Service.
We are an organisation whose purpose is to support Primary Care across Suffolk through collaborative working and the delivery of high-quality NHS community services. Our ME/CFS & Long COVID Service provides specialist assessment, support and advice for patients living with complex long-term conditions, working alongside primary, secondary and community care partners across Suffolk and North East Essex.
Is it for me?
We are looking for someone who enjoys working in a busy healthcare environment and takes pride in providing excellent customer service.
We will provide a comprehensive induction alongside ongoing support and development to help you succeed in the role.
We are looking for someone who:
- Enjoys working as part of a supportive team.
- Is organised, adaptable and able to prioritise competing demands.
- Has excellent communication and customer service skills.
- Has good IT skills and is confident using Microsoft Office applications.
- Pays close attention to detail and maintains accurate records.
- Remains calm and professional when working under pressure.
- Is committed to providing an excellent experience for patients and colleagues.
What we can offer you
- A strong ethos of flexible working to help maintain a healthy work-life balance.
- A supportive and inclusive team environment.
- Opportunities for learning, development and career progression.
- A visible and approachable management team.
- Modern IT systems and responsive technical support.
- Service-supported training and development opportunities.
- Cycle to Work Scheme.
- Death in Service benefit.
- Competitive salary with annual benchmarking.
- 27 days annual leave plus bank holidays, rising to 29 days after five years' service.
- Blue Light Card employer with access to thousands of discounts.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore requires a Disclosure and Barring Service (DBS) check appropriate to the duties of the role.
Interested? Have questions? Just wondering?
If you would like an informal discussion about the role, we'd be delighted to hear from you.
Please contact: Tara Luke, Clinical Team Lead – ME/CFS & Long COVID Service tara.luke1@nhs.net
or
Vini Mallen, Service Manager – ME/CFS & Long COVID Service vini.mallen@nhs.net