PCN Care Coordinator - Meds Management Team
We are looking for a PCN Care Coordinator to join our Meds Management Team based at Unity Healthcare, Haverhill.
What is the role?
Our PCN comprises of 2 practices- Clements Surgery (Unity) and Haverhill Family Practice. The practices have a combined geographic area across the Haverhill region and surrounding villages.
There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix.
You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients.
The post holder will be employed by the Haverhill Primary Care Network, but will report to and work for the Clements (Unity Healthcare) Surgery.
Purpose of the role:
The Care Coordinator responsibilities can include but are not limited to the following:
- To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients
- To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice
- To support the Clinical directors in the delivery of the DES specifications
- To help people to manage their needs through answering queries, making, and managing appointments
- To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
- See full job description for further information.
You’ll join our practice, Unity Healthcare based in Haverhill which is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Is it for me?
We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.
- You will succeed in this role if you are able to work in a busy, ever-changing environment.
- You will be suitable for this position if you are able to establish good working relationships, with clear communication channels.
- It would be advantage if you have previous experience of dealing with customers or patients via telephone or email.
Contract type:
Permanent Part Time
- Monday 08:00-18:30
- Wednesday 13:00 - 18:30
- Friday 08:00-18:30
What we can offer you:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Laura Lyons – Service Manager on lauralyons@nhs.net